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My Top 10 Sales Frustrations
In some of my many new customer meetings working as a SME Portfolio Manager, coming into contact regularly with poor service levels, I want to elaborate a little further on this point with…

My top 10 Sales Person frustrations:

  1. Going into a shop and getting no acknowledgment by the sales person (s) (with a worse point that they are chatting between each other and don’t offer any assistance).
  2. Having a sales person hover, telling me every 2 seconds, that is great, that looks amazing, that is a best seller etc… Space Invader.
  3. A salesperson deciding that the phone call is more important than the sale. (I don’t mind being asked, but it is just staggeringly rude to be cut off and left while the phone is answered).
  4. A salesperson who asks questions, but doesn’t listen and asks you again and again…
  5. A salesperson making a time, and then turning up late without any sort of kindly telephone call or email. Appreciate we are busy people, but I am buying from you? Or was…
  6. Poor and impolite emails or letters.
  7. A salesperson who does not accept responsibility, and blames everyone else, even their boss.
  8. Having an action agreed with a salesperson and then no follow up, no apology, nothing.
  9. When they look untidy or unpresentable. I am someone that does not shave all the time, but there is a difference between presentable and unpresentable.
  10. They have No idea about the product or services they are selling. First dayers I can accept and will happily work with if they honestly highlight it, but anyone else…

What are your thoughts? Do you have a top 10 sales frustrations? Feel free to email me at daniel@oursalesexperience.com with your comments and I will post the top ten on our facebook site. The best thing is, that these frustrations are all so easy to fix. These are truly the basics and most businesses, especially the smaller ones, just seem to be getting it wrong, time and time again. We should be trying to make the experience memorable. Stay tuned for my tips on how to solve these frustrations in upcoming blogs.

“The experience delivered today, will generate the income for tomorrow”.